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Is this your first time here?

Username: This is your University assigned user ID (e.g. bg22xy)

Password: This is your Campus Network Password (on-campus computer and LiveCampus).

If you have never logged on to the Campus Network systems, then use the default password assigned to you during enrolment or follow the ‘forgotten password’ procedure below.

Please note that for security reasons your account will be locked after 5 failed login attempts.

How to reset a forgotten password?

Four options are available:

On Campus:

  • Reset your account password using the Password Self Service facility on the campus computers, or
  • Visit the Gateway in person
  • Use the “Forgotten your username or password” link on the left to reset your password.  (Note that this link only resets a password and does not unlock a locked account – see the next topic below).

Off Campus:

  •  Send an email from your official University email account to resetpassword@etgs.org.uk requesting your LiveCampus password to be reset.

How to unlock your account?

Three options are available:

On Campus:

  • Unlock your account using the Password Self Service facility on the campus computers, or
  • Visit the Gateway in person

Off Campus:

  • Send an email from your official University email account to resetpassword@etgs.org.uk requesting your account to be unlocked.